Queue Cue privacy policy

Last updated: 27 October 2026

Queue Cue is a Chrome extension that tells you when a website's live-chat agent joins your chat or replies, so you can leave the chat tab. It works with Tawk.to chat. This page explains exactly what it reads, keeps and sends. In short: your chat messages never leave the page, nothing is sold or shared, and the only thing ever sent anywhere is an optional phone alert that names the website.

What Queue Cue reads

• Only on websites you choose. Queue Cue does nothing on a website until you click "Watch chats on this site" in its menu and Chrome asks you to allow it. You can stop at any time with "Stop watching this site".
• Chat events, not chat text. On a watched site, Queue Cue listens for the chat widget's own signals: an agent joined, an agent replied, you sent a message, or the chat ended. It turns each message (and, when an agent joins, the agent's ID or name) into a short code, a fingerprint, so it can tell new messages from repeats. It passes on only the kind of event and that code. The words of your chat are never stored, never passed to the rest of the extension and never sent anywhere.
• Which tab you are looking at. Queue Cue checks whether the chat tab is in front, so it stays quiet while you are reading the chat and alerts you when you are elsewhere.

What Queue Cue keeps, and where

Everything is kept by Chrome on your own computer. Queue Cue has no server and no account.

• The list of websites you chose to watch.
• Your settings: whether phone alerts are on, your phone alert topic (a random name, see below) and how soon to remind you.
• While Chrome is open: short-lived working notes, such as which tab a notification should open, when the last phone alert was sent, and the message fingerprints described above. Chrome deletes these when it closes.

What Queue Cue sends

Nothing, unless you turn on phone alerts in Queue Cue's settings (they are off until you do) or click "Send test alert" there.

With phone alerts on, each alert sends a short message to ntfy.sh, a free notification service, which passes it to the ntfy app on your phone. The message is only one of these: "Agent joined on [website]", "Agent replied on [website]" or "Reminder: the agent on [website] is waiting for you", with the title "Queue Cue". [website] is the website's address, for example example.com. "Send test alert" sends "Test alert from Queue Cue. Phone alerts are working." the same way, even while phone alerts are off. None of these ever contains your chat messages, your name or anything you typed.

• Alerts go to a random topic name made on your computer when Queue Cue was installed. Anyone who knows the topic can read its alerts, so keep it private, the same as a password.
• ntfy.sh keeps messages for about 12 hours and keeps server logs that include topic names and internet (IP) addresses. To reach your phone, alerts may pass through Google's or Apple's notification services. See ntfy.sh's privacy policy.

Queue Cue makes no other internet connections. It has no analytics, no tracking and no ads, and it doesn't load code from the internet.

The phone setup page

To help you add your topic to the ntfy app, Queue Cue's settings show a QR code. Scanning it with your phone opens this website's phone setup page. Your topic is in that link after the "#", the part of an address that browsers never send to a website, so this website never receives it. The page reads the topic in your phone's browser and shows it for you to copy; on Android it also offers to open the ntfy app. It loads nothing from other websites, and saves and sends nothing.

This website is hosted by GitHub Pages. GitHub logs the internet (IP) address of every visitor to a GitHub Pages site for security purposes; see GitHub's note on data collection.

Sharing

Queue Cue doesn't sell, rent or share your information with anyone. The only other party involved is ntfy.sh, and only for the phone alerts you turned on, as described above.

Limited Use

Queue Cue's use of the information described here complies with the Chrome Web Store User Data Policy, including its Limited Use requirements. Information is used only to give you Queue Cue's chat alerts. It is never used for advertising, never sold, never used to decide on credit or lending, and nobody reads it.

Your choices and deleting your data

• "Stop watching this site" in Queue Cue's menu removes that website and its access.
• Turning phone alerts off in the settings stops alerts being sent (a test alert is only sent when you click "Send test alert").
• Removing Queue Cue from Chrome deletes everything it kept on your computer.

Changes to this policy

If what Queue Cue reads, keeps or sends ever changes, this page will be updated first, with a new date at the top, and the change will be described in the Chrome Web Store listing's release notes.

Contact

Questions about privacy: open an issue on Queue Cue's GitHub page.

Queue Cue is an independent project, not affiliated with or endorsed by Tawk.to.